Refund policy
Saint & Sweden Return & Refund Policy
Last Updated: August 27, 2026
We want you to love your order. Because some products are fulfilled through third-party partners, return and refund procedures may vary.
Returns
Eligible returns must be requested within 14 days of delivery. Items must be unused, in original condition, and include original packaging and accessories when applicable.
Some items may be final sale or non-returnable, as noted on the product page. Return approval is required before sending anything back.
To request a return, email saintandsweden@gmail.com with your name, order number, item(s) being returned, and reason for the return. Do not send items back without return instructions.
Return Shipping
Customers are responsible for return shipping costs for voluntary returns, including items that are unwanted, incorrectly ordered, or no longer needed. Original shipping charges are generally non-refundable.
If an item is defective, damaged, or incorrect, Saint & Sweden may provide a return label, replacement, or refund after reviewing the issue.
Damaged, Defective, or Incorrect Items
Please contact us within 48 hours of delivery if your order arrives damaged, defective, or incorrect. Include photos of the item, packaging, shipping label, and damage.
Please keep the item and packaging until we provide further instructions.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing times may vary depending on your bank or payment provider.
Refund amounts may be adjusted for discounts, promotions, free gifts, or bundled offers where permitted by law.
Cancellations
Contact us as soon as possible to request a cancellation. Cancellations are not guaranteed once an order has entered processing or fulfillment. If the order has already shipped, you may need to follow the return process.
Backorders and Unavailable Items
Inventory may change before an order is fulfilled. If an item is backordered or unavailable, we may offer the option to wait, choose an alternative, or receive a refund for the affected item.
Undeliverable, Lost, or Stolen Packages
Customers are responsible for providing an accurate shipping address. Reshipping costs may apply to packages returned because of an incorrect address or failure to claim delivery.
We are not responsible for packages confirmed as delivered but later reported lost or stolen. We will make reasonable efforts to assist with carrier inquiries.
Exchanges
Exchanges are not guaranteed and depend on product availability. Customers may return an eligible item and place a new order instead.
Legal Rights
This policy does not limit any rights or remedies provided by applicable law.
Contact Us
Saint & Sweden
Email: saintandsweden@gmail.com
Please include your order number when contacting us about an existing order.